Live Delivery Guarantee

The Rainforest Farms International

Our Live Delivery Guarantee is as follows:

1. If you do have a D.O.A we will replace your fish, however YOU are responsible to pay the shipping for the replacement fish.  You will receive a credit for new fish and we will replace your order with fish of the identical strain that you initially requested.

2. Proof of D.O.A.s must be confirmed within 4 hours of delivery after you receive your shipment. Text a picture of the DOA fish to 812-272-8668. This image must be clear and DOA must be in the bag it was sent in unopened.

3. No Cash Refunds.  We will ONLY replace your order with same product that was ordered.

4. Live Delivery Guarantee does NOT apply to any International orders outside of the United States of America.

5. If we are out of stock on an item you ordered but have a similar item we can substitute item with another to make your order complete. If you do not wish to have any substitutions such as a tiger nerite snail as opposed to a zebra nerite snail, tell us in the notes section on your order.

7. You acknowledge you realize fish pictured on this site are for representation/illustrative purposes only. You will not be getting the same fish pictured unless specified. If you have certain color or pattern request please let us know and we will try and fulfill you request, however these request are not guaranteed.   

8. We are not responsible for your fish after there arrival, it is your responsibility to acclimate and care for them.

9. All Sales are final.

Your Fish’s Health Is Your Responsibility:

We guarantee that your fish will arrive alive. However, when you receive your fish you are solely responsible for acclimating your new fish to your aquarium.

We take great care in ensuring that your fish are raised according to high standards and we insist that ALL of our customers be well informed and prepared to properly care for their fish. If you have any questions on compatibility or proper care for fish you are interested in, please call us at 812 272-8668.

To be safe, we recommend you quarantine your new fish separate from your current aquarium for at least 10 days. This will allow your new arrivals time to fully build up their immune systems to prevent any health issues or prevent being picked on by new tank mates.  To further understand how to properly acclimate and care for your fish, PLEASE click here to read our acclimation guide.*

Keep in mind, we have been dealing in Freshwater Tropical Fish now for over 35  years, and have over a 95%+ live arrival success rate.  We have fish going out just about everyday of the year… So you can rest assured your fish are packed with utmost care.

* In order to make sure we take the utmost care with your tropical fish, your package shipping may be delayed if cold or hot weather is a threat to the health of your new freshwater tropical fish, please contact us at 812-272-8668 if you are expecting weather issues or won’t be available for your delivery date. Any orders cancelled due to inability to wait for suitable weather will incur a 10% transaction fee.  Keep in mind that FedEx may be having delays even if you are having mild weather at your location. We want your fish to arrive safe and in good health.